Shipping Policy

Effective Date: February 21, 2025

At ZOOMTOPIC, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our delivery process, estimated shipping times, and important information regarding order fulfillment.

1. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is shipped, you will receive a tracking number via email to monitor delivery status.

2. Shipping Destinations

We proudly ship worldwide. Below are the estimated delivery times based on location:

  • United Kingdom: 3-5 business days
  • United States & Europe: 5-10 business days
  • Other International Locations: 10-15 business days

Delivery times are estimates and may vary due to customs clearance, carrier delays, or unforeseen circumstances.

3. Shipping Costs

  • Shipping fees vary depending on the destination, weight, and shipping method selected at checkout.
  • Any applicable taxes, duties, or customs fees are the customer’s responsibility.

4. Tracking Your Order

  • A tracking number will be sent via email once your order has been shipped.
  • You can track your package through the carrier’s website or via ZOOMTOPIC tracking system.
  • If you do not receive a tracking number within 3 business days, please contact us at contact@zoomtopic.xyz.

5. Lost, Delayed, or Damaged Shipments

We work with trusted shipping carriers to ensure reliable delivery, but in rare cases, issues may occur:

  • Lost Packages: If your package has not arrived within the estimated delivery window, please contact us. We will assist in tracking and resolving the issue.
  • Delayed Shipments: Delays may occur due to customs processing, weather conditions, or high order volumes. We appreciate your patience.
  • Damaged Packages: If your order arrives damaged, please provide clear photos of the package and product within 48 hours of delivery, and we will arrange a replacement or refund.

6. Change of Shipping Address

  • If you need to modify your shipping address, please contact us within 12 hours of placing your order.
  • Once an order has been processed and shipped, address changes cannot be made.

7. Undeliverable Packages & Failed Deliveries

  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, the customer will be responsible for the reshipping cost.
  • If you no longer wish to receive the package, we can issue a partial refund, excluding the original shipping cost.

8. Customs, Duties & Taxes

  • International shipments may be subject to customs duties, taxes, and import fees based on your country’s regulations.
  • These charges are not included in our prices and must be paid by the customer upon arrival.
  • ZOOMTOPIC is not responsible for any delays caused by customs procedures.

9. Shipping Restrictions

  • We currently do not ship to P.O. Boxes or military addresses (APO/FPO) due to carrier limitations.
  • Certain locations may have shipping restrictions due to local import laws. Please verify before placing an order.

10. Contact Information

For any inquiries related to shipping, please reach out to our support team:

ZOOMTOPIC
Address: 93 Bishopgate Street, Sedgebrook, United Kingdom
Phone: 079 7988 7192
Email: contact@zoomtopic.xyz
Website: https://zoomtopic.xyz/